Our priority is to ensure that the products you order arrive quickly and safely
Shipping
Orders in our store are processed at the speed of light! The same day dispatch - cutt-off time 2pm. We guarantee shipping within 48 hours from the moment the payment is credited. We work with trusted carriers - Royal Mail, ParcelForce and DPD - to provide you with the highest quality courier services.
Free delivery
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Track & Trace
Every order can be tracked online, giving you full control and information about the status of your delivery.
Delivery methods
Choose the delivery method that suits you best.
Returns
We understand that sometimes you can change your mind. In our store, returns are simple and free!
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@agritradestore.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@agritradestore.co.uk and send your item to: AGRITRADE-AK LIMITED, 17 Broadwalk, Crawley RH10 1HJ..
Shipping returns
To return your product, you should mail your product to: AGRITRADE-AK LIMITED, 17 Broadwalk, Crawley RH10 1HJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@agritradestore.co.uk for questions related to refunds and returns or or use the contact form below.
